Our Service may not be available in every city. Check with us to determine if we can serve your destination.
To book a transfer, provide personal details, contact information, pick-up location, date and time, destination, flight number (if applicable), number of passengers, luggage details, and payment information. You must accept our Terms of Use and Privacy Policy to book a transfer with us.
A confirmation email will be sent once the booking is placed, with a booking code and meeting point. We reserve the right to decline a booking order for any reason, including legal and regulatory reasons.
You are responsible for providing accurate personal data and payment information. We may verify payment details at our discretion.
Traveler Cancellation Request Policy
Cancellations can be made by contacting us via phone or email.
If a cancellation request is received more than 24 hours before the scheduled pick-up time, a 20% cancellation fee will apply, and 80% will be refunded.
If a cancellation request is received within 24 hours of the scheduled pick-up time, a 100% cancellation fee will apply, and no refund will be issued.
Traveler Change Request Policy
Changes can be requested up to 12 hours before the scheduled pick-up time by contacting us via phone or email.
Changes may affect the transfer price, and you will be informed of any adjustments. Partial refunds or additional charges may apply.
Complimentary Waiting Time Policy
Complimentary waiting times vary depending on the type of pick-up location.
For airport/port pick-ups, the scheduled pick-up time may be adjusted based on flight/ship arrival time.
Extra Waiting Time Policy
Extra waiting time can be requested in advance or before the end of the complimentary waiting time. Fees apply for every 15 minutes of extra waiting time.
Payment for extra waiting time can be made in cash to the driver or electronically to the company.
Traveler No-Show Policy
If a Traveler is not present at the pick-up location by the end of the complimentary or extra waiting time, the transfer is marked as a “Traveler No Show” and no refund will be issued.
Driver No-Show Policy
The driver must be at the pick-up location by the scheduled pick-up time.
If the driver is more than 10 minutes late, they must notify the company, which will inform the Traveler of the delay.
Baggage Allowance Policy
You must declare the number of luggage pieces when booking a transfer.
One piece of luggage is considered a medium to large backpack or an average suitcase (not exceeding 100lt).
Additional items (baby carriages, pet carriers, sports equipment, etc.) must be declared and may affect the transfer price and car-type assigned.
Airports, Ports, Train Stations and Bus Stations Waiting Time Policy
For airport, port, train station, and bus station pickups, the Driver will be waiting for You at the scheduled pick-up time, taking into consideration the complimentary waiting time as per the Complimentary Waiting Time Policy, and the Extra Waiting Time Policy, if applicable. It is Your responsibility to inform the Driver of any flight or ship delays and provide accurate flight or ship details. The Driver will be at the pick-up location at the scheduled time unless there is a delay in Your flight or ship arrival.
Other Pick-up Locations Waiting Time Policy
For other pick-up locations, including Sightseeing Rides, the Driver will be waiting for You at the scheduled pick-up time, taking into consideration the complimentary waiting time as per the Complimentary Waiting Time Policy, and the Extra Waiting Time Policy, if applicable. It is Your responsibility to inform the Driver of any delays in Your arrival at the pick-up location.
Breakdown and Replacement of Vehicles Policy
In case of a breakdown or any other unexpected event that renders the assigned vehicle unable to perform the Transfer, the Company will take all necessary actions to provide You with an alternative vehicle as soon as possible. The Company will not be liable for any delays caused by such events or for any additional expenses incurred due to the unavailability of the vehicle. The Company will, however, make every effort to minimize any inconvenience and provide You with the best possible service under the circumstances.
Child Seats Policy
The Company provides child seats upon request and subject to availability. When making a booking, You must provide the correct information regarding the number of children requiring child seats and their ages. The Company will do its best to accommodate Your request, but cannot guarantee the availability of child seats. In the event that a child seat is not available, You are responsible for providing an appropriate child seat or restraint for any children traveling with You. The Company will not be held responsible for any consequences resulting from the lack of appropriate child seats or restraints.
Smoking and Eating Policy
Smoking and eating are not allowed in the vehicles during the Transfer. The Driver reserves the right to refuse entry to any passenger who does not comply with this policy. In case of non-compliance, the Driver may terminate the Transfer without any refund.
Lost Property Policy
The Company is not responsible for any personal items left in the vehicle during or after the Transfer. It is Your responsibility to ensure that You have collected all Your belongings before exiting the vehicle. If You discover that You have left something behind, please contact the Company as soon as possible, and we will do our best to assist You in locating the item.
Driver’s Right to Refuse Entry Policy
The Driver has the right to refuse entry to any passenger who is behaving in an inappropriate, violent, or offensive manner, or who appears to be under the influence of alcohol or drugs. The Driver also reserves the right to terminate the Transfer at any point if a passenger’s behavior becomes unacceptable, without any refund.
Liability Policy
The Company is not liable for any direct or indirect loss, damage, or injury resulting from the use of the Service, including but not limited to accidents, delays, cancellations, breakdowns, or missed connections. The Company’s liability for any claim arising out of the provision of the Service is limited to the price paid for the Transfer.
Force Majeure Policy
The Company will not be liable for any failure to perform or delay in the performance of its obligations under these Terms of Use due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, or natural disasters. In such cases, the Company will make every effort to provide You with the best possible service under the circumstances, but cannot guarantee the completion of the Transfer or the provision of any specific amenities.
Complaints Policy
If You have any complaints or concerns about the Service, please contact the Company as soon as possible, preferably within 24 hours of the Transfer. The Company will make every effort to investigate and resolve Your complaint promptly and fairly. In order to facilitate the resolution of Your complaint, please provide the Company with all relevant details, including Your booking reference number, pick-up and drop-off locations, date and time of the Transfer, and a detailed description of the issue.
Amendments and Cancellations Policy
You may amend or cancel Your booking up to 24 hours before the scheduled pick-up time, subject to the Company’s approval and any applicable cancellation fees. If You cancel Your booking within 24 hours of the scheduled pick-up time, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the Transfer.
Amendments to Your booking, including changes to the pick-up location, drop-off location, date, or time, must be submitted in writing and are subject to the Company’s approval. The Company will do its best to accommodate Your request but cannot guarantee that the requested changes will be possible.
Refund Policy
In case of cancellation, the Company will process any applicable refunds within 30 days of receiving Your written cancellation request. If You are eligible for a refund, the amount will be refunded to the original method of payment.
No Show Policy
If You fail to show up at the designated pick-up location within the Complimentary Waiting Time or the Extra Waiting Time, if applicable, and have not contacted the Driver or the Company to inform them of any delays, the Transfer will be considered a “No Show.” In such cases, the Company reserves the right to charge the full price of the Transfer, and no refunds will be issued.
Applicable Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the country where the Company is registered. Any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of that country.
Amendments to Terms of Use
The Company reserves the right to amend these Terms of Use at any time without prior notice. Any such amendments will be posted on the Company’s website and will become effective immediately upon posting. It is Your responsibility to review these Terms of Use periodically and ensure that You are aware of any changes. By continuing to use the Service, You agree to be bound by the most current version of these Terms of Use.
Contact Information
If You have any questions or concerns about these Terms of Use or the Service, please contact the Company using the contact information provided on the Company’s website.